Shipping policy

Every Atelier Taha strap is made to order in Germany and stitched by hand. This page explains how long making takes, what shipping costs, how your parcel travels, and what happens if it cannot be delivered.

Making time

Making usually takes up to 2 weeks before your strap ships. In busy periods it can take up to 5 weeks. Should there be any delay, we will contact you directly.

Shipping costs

Orders from €200 ship complimentary. For the USA and US territories, shipping is complimentary from €250. Below these amounts, the cost depends on the destination:

  • Germany: €4.90
  • Europe: €7.90
  • USA and US territories: €24.90
  • Rest of the world: €11.90

The exact cost for your destination is shown at checkout before you place your order.

Carrier, tracking and insurance

All orders are shipped with DHL. Every shipment is insured against loss and damage. Once your strap ships, a tracking number is sent to your email address.

Delivery after dispatch

  • Germany: typically 2–4 business days
  • Europe: typically 2–5 business days
  • USA and most other countries: typically 7–14 business days

Some international destinations can take 3–4 weeks, and international delivery times can vary with flight schedules and customs clearance.

Customs, duties and taxes

For deliveries outside the EU, import duties, taxes and clearance fees may be charged by the destination country. These charges are not included in our prices or shipping costs and are paid by the recipient. If a parcel is returned to us because these charges were not paid, the following section applies.

Undeliverable, uncollected or refused parcels

Please check your delivery address carefully before you place your order. A parcel may be returned to us if:

  • the delivery address you entered is incorrect or incomplete, for example the street, house number, postal code, city or recipient name;
  • the recipient cannot be identified at the address given;
  • the parcel is not collected within the collection period set by DHL or its local delivery partner;
  • delivery is refused;
  • another circumstance arising from the details you provided, or from the parcel not being accepted, causes it to be returned.

If this happens, we will contact you to agree how to proceed. Where the return is attributable to you and where legally permissible, we may charge you the additional costs we have actually incurred as a result, in particular the carrier's return charge. If you would like the parcel to be sent again, we will reship it once the cost of the new shipment has been paid.

Refusing a delivery or not collecting a parcel does not cancel your order and does not create a right to a refund. Our straps are made to your specification; the terms for returns are set out in our refund policy.

This section does not affect your statutory rights. In particular, it does not limit your rights where goods are defective or the wrong goods were delivered, and it does not apply where a parcel is returned for reasons that are not attributable to you.

Damaged or missing parcels

If your parcel arrives damaged, or has not arrived within the delivery times above, please write to us at info@ateliertaha.de with your order number and, in the case of damage, photos of the parcel and its contents. This helps us resolve the matter with DHL quickly. Your statutory rights are not affected.

Contact

Atelier Taha, An den Pappeln 9, 99100 Zimmernsupra, Germany
info@ateliertaha.de · WhatsApp and telephone: +49 152 59677441